Frequently Asked Questions

  • What is your policy regarding COVID 19?

    Updated Aug 2022 Most events do not have a proof of vaccination policy. Exceptions to this will be highlighted on our event listing, social media and ticket links as follows:

    Notice: Proof of vaccination is required for entry into events. Please show a valid vaccination card, clear photo of card, clear photocopy of card, or your state immunization registry which can be accessed online. Negative tests are not accepted.

     

     

  • How can I purchase tickets?

    Tickets can be purchased in advance via our website. We use Venue Pilot as our ticketing service. SV Presents shows are ticketed by Etix. Tickets can also be purchased in-person at the advertised door time (when available).

  • Where do I pick up tickets?

    There are no physical tickets. Your ticket confirmation will be emailed to you. Your name and ticket order will be on our will call list. Our door/box office staff will be able to assist you upon arrival.

  • What is your refund policy?

    Sales are final unless an event is canceled or rescheduled due to extenuating circumstances such as tour cancellations, performing artist illness or COVID exposure, etc.

  • What forms of payment do you accept?

    Cash and credit/debit cards are accepted at the bar. Tickets can be purchased digitally at any time including day-of-show. On-site tickets are available by cash only. There is an ATM located on-site with a $2 fee.

  • Do your events have assigned seating or is it general admission?

    All shows at Cactus Club are general admission (without assigned seating). The vast majority of shows are without seating, though accommodations may be requested. Film screenings are seated with various seating options: bench, chairs with and without armrests.

  • How do you address accessibility concerns at the club?

    Unfortunately, Cactus Club is not ADA compliant at this time. We are fundraising for a two-phase accessibility initiative to add a wheelchair ramp to the front door and accessible bathrooms. More information on our accessibility initiative will be published soon.

    Guests who require accommodations, mobility-related or otherwise, should reach out to the club in advance by phone during open hours or email kelsey@cactusclubmilwaukee.com.

    Signs will be posted when strobe lights and / or fog / hazers are used in the live room. The volume of shows ranges drastically by artists and we encourage folks with sound sensitivities to bring protective gear. We do sell basic earplugs behind the bar and at the sound booth for $1.

    We presently do not have deaf/hard of hearing accommodations available, however, we are working to improve this in the immediate future.

     

  • What type of restrooms are available?

    The club has 2 restrooms available to guests, and 1 available to artists in the green room. All restrooms are gender neutral. For the public, there is one single-stall private restroom and one with a urinal and stalled toilet.

  • What are the age requirements to attend an event?

    Age restrictions for all events are listed on our website. We are licensed as a Center for Performing Arts and are able to host all-ages events as long as the timing complies with the City of Milwaukee curfew. Parents/guardians may bring minors to 18+ and 21+ events.

  • What do I need to enter the club?

    A good attitude, a valid government issued ID or passport, and for some events, proof of vaccination against COVID-19.

  • Where are you located?

    2496 S. Wentworth Ave in Milwaukee’s south side neighborhood of Bay View. We’re two blocks west of Lake Michigan at the intersection of Wentworth & Russell.

  • What type of public transportation is available nearby?

    Milwaukee County Transit System buses: Green line to KK/Lincoln (nice walk :D) or 15 to KK and Russell.

  • What type of parking is available?

    Street parking is free and plentiful on the blocks around the club. We have bicycle racks along Russell near Palomino.

  • What is the smoking policy?

    Smoking is not permitted inside the club, but you are permitted to smoke outside. Please respect our neighbors and those around you. Don’t litter. There are several ashtrays located outside.

  • Is there food available at the venue?

    Food is not regularly served at the club. However, we feature a rotating lineup of incredible local food trucks and vendors throughout the week. Milwaukee vegan bakery Moon Cherry Sweets offers treats inside on Sundays 11a-3p.

    Frida’s Cocina taco truck parks on Russell Wednesdays-Saturdays 4-8p. Frida’s offers delicious vegan, vegetarian, gluten-free and omnivore options. We also offer 8 flavors of locally-made popsicles throughout the year. Vegan options available. Check our menu page for more information.

  • What type of beverages are available at the venue?

    Regularly updated menu available here. 16 taps lines that feature nitro coffee, kombucha, CBD kombucha, seasonal beers, local staples, cider and 2 draft cocktails. We pride ourselves on having a wide selection of NA beverages: NA beers including an IPA, weisse, and lager, NA wine, alcohol-free spirits, tonics, tea, mocktails and more.

    Our seasonal cocktails and mocktails feature locally-sourced ingredients. We strive to create playfully delicious drinks for all occasions.

  • What is your policy regarding pets / animals?

    While we love our animal friends, we prefer to keep them out of loud environments. We have ample outdoor seating and outdoor dishes for water. The backyard behind the club is a great place to let your well-behaved pup relax with you. Inside the bar, your well-behaved animal can join you if there is not an event at the club. It is the bartender’s discretion to determine well-behaved. Please be understanding and respectful of those around you.

  • Will I be able to check a bag or coat at the venue?

    The club does not offer coat or bag checks. Please plan accordingly.

  • What happens if I lose something at the club?

    Contact us here and we’ll see if we can track down your lost item.

  • I am a rising musical sensation, the voice of a generation. How can I play at your club?

    Don’t quit your day job! Stay in school! Please use our handy booking form.

  • Are you hiring?

  • How do I host a private event at the club?

    Please reach out to us using the contact form and we will see if we can accommodate your event request.

  • What is your policy regarding photography or filming at the venue?

    Get that pic or video! Capture that memory. Please be courteous to the performers on stage and to the guests around you. Flash photography is not permitted. Photographers interested in shooting shows may contact enzo@cactusclubmilwaukee.com

  • What is your policy on media requests?

    All media requests should be sent to enzo@cactusclubmilwaukee.com and are at the full discretion of the performing artist.